Cookies Policy for Luxury Train Club

1. About This Policy

This Cookies Policy explains how The Luxury Train Club uses cookies and similar technologies on our website. By using our website, you consent to our use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your browsing experience. Cookies cannot access personal files on your device or cause harm to your computer.

3. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly:

• Session management: Keep you logged in during your visit
• Security: Protect against fraud and unauthorised access
• Load balancing: Ensure optimal website performance
• Basic functionality: Enable core website features

Functional Cookies

These cookies enhance your experience but are not essential:

• Preferences: Remember your language and region settings
• Forms: Save information you've entered in forms
• Accessibility: Support accessibility features
• Chat support: Enable customer service chat functionality

Analytics Cookies

We use these to understand how visitors use our website:

• Google Analytics: Track page views, user behaviour, and site performance
• Conversion tracking: Measure booking funnel effectiveness
• Heat mapping: Understand how users interact with our pages
• A/B testing: Test different versions of our website

Marketing Cookies

These cookies help us provide relevant marketing:

• Social media: Enable sharing on Facebook, Instagram, etc.
• Advertising: Show relevant ads on other websites
• Email marketing: Track email campaign effectiveness
• Retargeting: Display relevant ads to previous visitors

4. Third-Party Cookies

Our website uses cookies from trusted third-party services:

Google Services:

• Google Analytics (website analytics)
• Google Ads (advertising and conversion tracking)
• Google Tag Manager (cookie and tag management)

Social Media:

• Facebook Pixel (social media advertising)
• Instagram integration
• LinkedIn analytics

Customer Support:

• Live chat functionality
• Customer feedback tools

Payment Processing:

• Secure payment gateway cookies
• Fraud prevention cookies

5. Cookie Duration

Session Cookies: Deleted when you close your browser Persistent Cookies: Remain on your device for a set period:

• Essential cookies: Up to 1 year
• Functional cookies: Up to 2 years
• Analytics cookies: Up to 26 months
• Marketing cookies: Up to 2 years

6. Managing Your Cookie Preferences

Browser Settings:

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Cookies and Site Permissions

Cookie Preference Centre:

Use our cookie preference centre to:

• Accept or reject non-essential cookies
• Change your preferences at any time
• View detailed information about each cookie type

Opting Out of Analytics:

• Google Analytics: Google Analytics Opt-out
• Adobe Analytics: Adobe Privacy Centre

7. Impact of Disabling Cookies

Disabling certain cookies may affect website functionality:

• Essential cookies: Website may not function properly
• Functional cookies: Personalisation features may not work
• Analytics cookies: We cannot improve our website based on usage data
• Marketing cookies: You may see less relevant advertising

8. Mobile Devices

For mobile apps and mobile browsing:

• Similar technologies to cookies may be used
• You can control these through your device settings
• App-specific privacy settings may apply

9. Updates to This Policy

We may update this Cookies Policy to reflect:

• Changes in technology
• Legal or regulatory requirements
• Updates to our website functionality
• New third-party services

10. Contact Us

For questions about our use of cookies:

• Email: info@luxurytrainclub.com
• Phone: +44 (0) 01347 665 330
• Address: The Luxury Train Club, Black Kite, The Hawk Creative Business Park, The Hawkhills Estate, Easingwold, YO61 3FE

11. Useful Resources

• ICO Guidance: ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/
• All About Cookies: allaboutcookies.org
• Your Online Choices: youronlinechoices.eu

Cookie Preference Centre: [Link to be added when implemented]

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