Booking Conditions for The Luxury Train Club

Booking Conditions

We update our Booking Conditions from time to time. These conditions together with your Booking Confirmation (as defined below) set out the terms which apply when you book any Holiday Arrangements (as defined below) with us. Together with our Privacy Policy and any important information which we give to you relating to all holidays booked with Us for the basis of your contract with us.

Planet Rail Limited (company number: 06499130) ("Planet Rail", "we", "our" or "us") is a company registered in England and Wales, with the registered office address at Brentwood, Gill Bank Road, Ilkley, England, LS29 0AU. Please read these conditions carefully as they set out our respective rights and obligations.

Information on Package Travel

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, you will benefit from all applicable rights applying to packages. Planet Rail will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Planet Rail has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: The Package Travel and Linked Travel Arrangements Regulations 2018.

1. Interpretation

1.1. In these conditions, "Holiday Arrangement(s)" means the package holiday you book with us, which includes a combination of at least two different types of services for the purpose of the same trip or holiday, that are advertised or sold under the term "package" or similar and all involved travel and activities we organise on your behalf.

1.2. When booking your Holiday Arrangement you provide a "Party Leader", who will be the primary recipient of any information relating to your booking. In these Booking Conditions the words "you" and "your" will mean the Party Leader, all guests in the party depending on the context including anyone who is added or substituted at a later date. By making the booking the Party Leader is confirming that they are authorised to make the booking on the basis of these conditions for all party members and by their parent or guardian for all party members who are under 18 when the booking is made. The Party Leader is at least 18 years of age when the booking is made. The Party Leader accepts these conditions on behalf of all party members and the Party Leader is responsible for making all payments due to us as referred to in clause 5, confirming all travelling passenger party member details to us, and the passing on to all travelling passengers party members any and all information issued by us including these conditions. The Party Leader consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all travelling passenger party members named on the booking, including anyone who is added or substituted at a later date, to disclose their personal details to us including where applicable special category data such as health conditions, disabilities or dietary requirements.

1.3. "Booking Confirmation" in these conditions refers to a confirmation notice sent by email or post to the Party Leader with a record of the details and price of the Holiday Arrangement.

1.4. "Deposit" in these conditions means an initial payment made by the customer to secure the booking. This payment is typically 20% of the total cost of the Holiday Arrangement. However, the exact percentage may vary depending on specific circumstances and will be confirmed to you prior to finalising the booking. The Deposit is a non-refundable amount unless otherwise specified in these conditions.

1.5. References to "unforeseeable circumstances beyond our control" mean any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, natural or nuclear disaster including a pandemic or epidemic, adverse weather conditions, fire or flood, actions of national and local governments, any changes due to recommendations made by the Foreign and Commonwealth Office or any other government or international organisation or agency or the police, airport or port closures, and all similar events outside our control.

2. Making your Booking

2.1. When making your booking, please provide the required booking details via email, over the phone or using our online booking facility (if available). Please note you are required to authorise the payment (in full, or, if we offer you the option to pay a Deposit, the Deposit amount) either by phone or, if available, online by credit or debit card.

2.2. The Deposit amount (if applicable), the balance of the Holiday Arrangement cost and the total amount payable for the Holiday Arrangement will be provided at the time of booking.

2.3. Currently, we are unable to offer our online booking facility for certain Holiday Arrangement. If this is the case, you should phone or email us using the contact details given on our website.

2.4. Once we have received your booking and all appropriate payments in full and in cleared funds, we will, subject to availability, confirm your Holiday Arrangement by sending a Booking Confirmation and an Invoice to the Party Leader.

2.5. All travelling party members attending the Holiday Arrangement must check all documents (including the Booking Confirmation) carefully immediately on receipt. Contact us immediately if any information which appears on any document is incorrect or incomplete as it may not be possible to make changes later. We regret that we cannot accept any liability if we are not notified or any inaccuracies in any documentation within ten days of our sending it out to you. You must ensure that the name of each travelling party member given to us at the time of booking matches the name exactly as it appears on that party member's passport used for travel on the booking.

2.6. Not all of the advertised prices published on our website include travel arrangements, for example flights. Please check at the time of booking.

3. Your Contract

3.1. A binding contract between us comes into existence when we send your Booking Confirmation and Invoice to the Party Leader or, in the case of online bookings, when they are confirmed on screen by provision of a booking reference.

3.2. Consumer Customers: English law governs this contract and any dispute or claim arising between us. Disputes must be resolved in the courts of England and Wales, unless you reside in Scotland or Northern Ireland, where proceedings may be brought in your home country's courts or in England and Wales. If proceedings occur in Scotland or Northern Ireland, you may choose to have the contract governed by the law of that jurisdiction; otherwise, English law applies.

3.3. Business Customers: This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

4. Insurance

4.1. You are required to obtain adequate travel insurance for your Holiday Arrangement.

4.2. Travel insurance policy can be purchased from our trusted insurance provider. Planet Rail is not a party to the contract for insurance and will not be responsible for any acts or omissions of the insurance provider.

4.3. If you decide not to purchase this insurance, you must give details of your alternative policy (insurer and policy number) in writing at the time of booking.

4.4. Please note we will not accept your booking unless you provide your insurance details or purchase a travel insurance policy from our recommended provider.

4.5. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

4.6. We are not responsible for reviewing or verifying alternative insurance policies.

5. Payment

5.1. To confirm your booking you must pay the Deposit or full payment in accordance with clause 5.2.

5.2. If your booking is made within the following timescales, you will be required to pay the full price of the Holiday Arrangement at the time of booking:

• 70 days prior to departure for private train bookings;
• For villa and cruise bookings, the cut-off period for full payments will be confirmed to you during the booking and may be between 91 and 120 days prior to departure; and
• 8 weeks prior to departure for all other bookings.

5.3. To secure specific flight fares, villa, private train, or cruise bookings, a higher deposit may be required at the time of booking, covering the full cost of the flight or the deposit for the villa, train, or cruise. We will inform you of this requirement before you confirm your booking.

5.4. You must obtain insurance in accordance with clause 4.4 and pay the insurance premiums in full at the time of booking.

5.5. Please note that if you are located outside the UK and make payments using an international credit or debit card, additional charges may apply. These charges may vary depending on your card issuer's policies and exchange rates applicable at the time of the transaction.

5.6. If you paid a Deposit at the time of your booking, the balance of the Holiday Arrangement price must be received by us in full and in clear funds no later than within the timeframes specified at the time of booking in your Booking Confirmation.

5.7. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we will be entitled to assume that you wish to cancel your booking, in which case the provisions of clause 8 (Cancellation) will apply.

5.8. If we do not cancel straight away because you have promised to make payment, and later cancel your booking, you must pay the cancellation charges set out in clause 8 below from the date we reasonably treat your booking as cancelled.

5.9. Some villa and cruise operators may have different payment terms and if so these will be reflected on your Booking Confirmation.

6. Your Holiday Costs

6.1. The price for your Holiday Arrangement will be the price confirmed to you at the time of your booking.

6.2. It is always possible that, despite our best efforts, errors may occasionally occur. If the correct price at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

6.3. We reserve the right to adjust the price of unsold holidays at any time. Any changes to the published prices will be confirmed at the time of booking, prior to the Booking Confirmation.

6.4. Upgrades or additional facilities you request are subject to availability with our suppliers and prices for these will only be confirmed once verified by our supplier.

6.5. Surcharge and Price Adjustment. Once the price of your chosen Holiday Arrangement is confirmed at booking, we may adjust the price (including any confirmed upgrades and/or additional facilities) if our transportation costs, taxes or any third party fees (such as rail fares, aviation insurance, security levy, fuel, scheduled airfares, airline surcharges, currency fluctuations, or any dues, taxes or fees for services such as landing or embarkation fees at ports or airports) increase by more than 2% of your confirmed Holiday Arrangement (excluding insurance premiums and any amendment charges). Conversely, if there is a decrease in these relevant costs by more than 2%, you shall be entitled to a corresponding reduction in the price of your Holiday Arrangement.

6.6. If the surcharge under clause 6.5 exceeds 8% of the cost of your Holiday Arrangement (excluding insurance premiums and any amendment charges), you may cancel your booking and receive a full refund of all monies paid to us (except for any amendment charges) or purchase another Holiday Arrangement from us as referred to in clause 9 "Changes and Cancellations by us". You must inform us within 14 days of us notifying you of the increase if you wish to cancel the booking. If you do not inform us of your wish to cancel within this period, we will assume you do not wish to cancel and will pay the surcharge.

6.7. Any surcharge must be paid with the balance of the cost of the Holiday Arrangement or within 14 days of the issue date of the surcharge invoice, whichever is later. Similarly, any price reduction due to a decrease in costs will be refunded to you within 14 days of the notification of such decrease.

7. Changes by You

7.1. Should you wish to make any changes to your confirmed Holiday Arrangement or book extra services, you must notify us in writing as soon as possible. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such requests. Any additional services are subject to availability.

7.2. Where we can assist you, an amendment fee of up to £30 per element of your Holiday Arrangement booking altered will be payable. This fee covers administrative costs associated with processing changes to your booking, including but not limited to modifications to travel dates, accommodation or transportation arrangements. Additionally, any costs or charges incurred by us and/or incurred or imposed by any of our third party suppliers (such as hotels, car rental companies, airlines, etc.) will be payable separately. The amendment fee is non-refundable in the event that you later cancel your booking.

7.3. Any transfer requests to an alternative Holiday Arrangement of less than 75% of the value of your original booking will be regarded as a cancellation and cancellation charges as set out in clause 8 below will be payable.

7.4. Any alteration to your booking requested less than 56 days prior to departure will be regarded as a cancellation and cancellation charges as set out in clause 8 will be payable.

8. Cancellations by You

8.1. You may cancel your Holiday arrangements at any time and should you wish to cancel your chosen Holiday Arrangement once it has been confirmed, the Party Leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices.

8.2. If you cancel your Holiday Arrangement within 14 days from the date you receive your booking confirmation any Deposit or other sums you have paid towards the cost of your Holiday Arrangement will be refunded in full.

8.3. If we receive your notice of cancellation outside of the 14 day period stated above and, we will cancel your booking and will be entitled to retain the full amount of your Deposit and any other sums paid by us to any third parties or that are due at the time of booking (this includes sums paid in respect of any flight(s) we have booked on your behalf) which you agree are appropriate and justifiable save for where clause 8.9 applies.

8.4. Some villa and cruise operators may have different cancellation terms and if so these will be reflected on your booking confirmation. There is no refund permitted on Orient-Express or Trans-Siberian journeys, nor on rail tickets once they have been issued.

8.5. In the event of any cancellation that results in a reduction of the number of full-paying party members below the original number upon which the price or any agreed concessions for your booking were based, we shall recalculate these items and issue a revised invoice to you accordingly.

8.6. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Such claims must be made directly to the insurance company concerned.

8.7. Air-inclusive Holiday Arrangements. Please note that if you have booked a flight-inclusive Holiday Arrangement with us, the cancellation charge for your flight will typically be 100% of the total cost if you cancel at any time after your booking has been confirmed. If the applicable charge is less than 100%, we will inform you of the correct charge at the time of cancellation. The specific cancellation terms may vary depending on the airline you have booked with.

8.8. Group Holiday Arrangements. If any member(s) of your party is/are prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing the following requirements are complied with:

• We must be notified of the transfer(s) in writing (giving full details of the original and substitute party member(s)) not less than two weeks before departure.
• Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £30 must be paid before the transfer can be effected.
• For flight inclusive bookings, you must pay the charges levied by the airline concerned.
• As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.

8.9. Termination Due to Exceptional Circumstances. You may terminate this contract without incurring any termination fee prior to the commencement of the Holiday Arrangement in the event of exceptional circumstances. Exceptional circumstances shall include, but are not limited to, serious security problems at the destination that are likely to affect the package. You must provide written notice to us as soon as reasonably practicable upon becoming aware of such exceptional circumstances. In the event of termination under this clause, you will be entitled to a full refund of all payments made under this contract.

9. Changes and Cancellations by us

9.1. We plan Holiday Arrangements in advance but may need to make changes or cancel bookings. We reserve the right to do so, although most changes are minor.

9.2. If a "significant change" occurs before departure, such as a downgrade in accommodation, a change in accommodation area, a departure time alteration exceeding twelve hours, or itinerary changes omitting major destinations, we will notify you promptly.

9.3. If cancellation is necessary due to insufficient numbers (less than 15 customers), you will be informed at least 8 weeks prior to departure.

9.4. If we need to make significant changes before the departure (if any of the essential elements of the package, other than the price, are changed significantly), you will be entitled to the following options:

• accept the changed arrangement;
• choose an alternative Holiday Arrangement of similar standard at no extra cost, with a refund of any price difference if cheaper;
• cancel and receive a full refund of all monies paid.

9.5. If you decide to reject the proposed change and terminate your Package with a full refund, you may also be entitled to compensation for damages you have suffered.

9.6. The options above do not apply to minor changes, which are changes that do not significantly affect your confirmed Holiday Arrangement.

9.7. If we make a significant change or cancel your booking, we will pay reasonable proven costs and expenses incurred due to our cancellation unless:

• the change or cancellation is due to unforeseeable circumstances beyond our control; or
• the minimum number of bookings is not reached, in which case you will be notified no later than 8 weeks before departure.

9.8. No compensation or options will be available if cancellation results from your failure to comply with these Booking Conditions.

10. Our Liability to you

10.1. Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); or
• fraud or fraudulent misrepresentation.

10.2. We will provide the services we have agreed to provide under our contract with you with reasonable skill and care.

10.3. We do not accept liability where the failure or the improper performance of the contract is not caused by our fault or by any fault of our suppliers in the following circumstances:

• the failures which occur in the performance of the contract are attributable to you or any member(s) of your party;
• the actions or omissions of a third party not connected with the provision of your services and which were unforeseeable or unavoidable;
• the failure is due to unusual and unforeseeable circumstances beyond our control or beyond control of our suppliers, the consequences of which could not have been avoided even if all due care had been exercised; or
• the failure is due to an event which neither you nor us (or our suppliers), even with all due care, could not foresee or forestall.

10.4. We cannot accept responsibility for any services not forming part of our contract, including additional services or facilities provided by your hotel or other suppliers not advertised on our website or agreed by us.

10.5. You agree that the services are provided for private use only. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.6. Where any claim or part of a claim involves travel arrangements as part of your Holiday Arrangement with us, including boarding and disembarking from transport provided by any air, sea, rail, or road carrier, or any hotel stay, our maximum liability will be limited to the amount the carrier or hotel keeper would be liable for under the applicable international convention or regulation, such as the Warsaw or Montreal Conventions as amended and air the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for sea travel, or the Berne Convention for rail travel. If the carrier or hotel is not liable under these conventions or regulations, we are similarly not liable. Any payment we make will be reduced by any amount you have received or are entitled to receive from the transport provider or hotelier for the claim in question.

10.7. You must provide us and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as soon as possible, please see clause 11 below for more information.

10.8. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

10.9. Where we are liable for loss of or damage to luggage or personal possessions, including money, our maximum liability is £1,000 per person unless a lower limit applies to your claim under this clause or clause 10.6 below. For other claims not involving death or personal injury, our maximum liability is twice the price paid, excluding insurance premiums and amendment charges, unless a lower limit applies. This maximum is payable only if you receive no benefit from your Holiday Arrangement.

10.10. If you or any member of your party suffers illness, injury, or death due to an activity not part of your contracted Holiday Arrangements, we will provide reasonable assistance, including potentially contributing to initial legal costs against responsible parties, if requested within 90 days of the incident. Assistance is at our discretion and capped at £5,000 per booking. If costs are covered by insurance or recovered from another party, you must repay us.

11. Complaints & Problems

11.1. In the event of any complaint or issue with the Services, you must immediately inform the relevant supplier and, for group Holiday Arrangements, our Tour Manager. Any verbal notification must be confirmed in writing. If unresolved, contact us with full details by telephone or email within 48 hours. If still dissatisfied, the Party Leader should write to us within 28 days of your return to the UK, including your booking reference and full details of the complaint. Failure to follow this procedure may affect your right to claim compensation.

12. Your Responsibilities, Suitability & Behaviour

Appropriate documentation

12.1. In the interests of safety, you must follow any guidance we provide in relation to your travel, as well as that provided by anybody on our behalf; comply with any local codes of conduct and act sensibly and prudently at all times.

12.2. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure, including but not limited to a valid passport and visa where necessary for your booking.

12.3. All costs incurred in obtaining such documentation must be paid by you. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.

12.4. You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

12.5. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Special Requests and Medical Problems

12.6. Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of the chosen Holiday Arrangement.

12.7. If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise that any request will be met unless we have specifically confirmed this in writing.

12.8. Confirmation that a special request has been noted or passed onto the supplier or the inclusion of the request on your Booking Confirmation and Invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

12.9. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.

12.10. If you or any member of your party has any medical problem or disability or any health or fitness concerns which may affect your Holiday Arrangement or your participation in any activity, please give us full details before you confirm your booking so that we can advise as to the suitability of the chosen Holiday Arrangement.

12.11. In any event, you must give us full details in writing at the time of booking.

12.12. You must also advise us as soon as possible of any change in any disability or medical condition or your health or fitness.

12.13. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or their health/fitness/disability/medical condition deteriorates, cancel when we become aware of these details.

Behaviour

12.14. You and all members of your party must follow our Behaviour Policy available at here. The Customer acknowledges that not adhering to the Behaviour Policy may lead to the immediate termination of our services without any liability to us. We reserve the right to update the Behaviour Policy from time to time, and you agree to comply with the updated policy. We will notify you of any such updates.

12.15. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (including lost keys) must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

12.16. Group Holiday Arrangements: We reserve the right in our absolute discretion to terminate without notice the Holiday Arrangements of any customer who exhibits unacceptable or aggressive behaviour.

12.17. In these circumstances all our obligations to you under this contract or otherwise shall cease, full cancellation charges apply and we shall not be liable for any refund, compensation or costs incurred by you whatsoever.

12.18. Our tours can be physically demanding. These rules apply if you are prevented from travelling because in the reasonable opinion of any person in authority (including office staff or your Tour Manager when you join your Holiday Arrangement), your physical condition means you are likely to be incapable of coping with the tour or to experience significant difficulties in doing so.

12.19. It is your responsibility to disclose an accurate account of your mobility and all other relevant information relating to your health and fitness at the time of booking.

12.20. You must advise us of any change to your level of mobility or health and fitness between booking your Holiday Arrangement and joining your tour.

13. Tickets

13.1. When a ticket is issued or received, it must be checked to ensure that it is for the required journey. Any apparent errors should be draw to the attention of our staff as soon as possible.

13.2. Where you organise your travel to the train, plane, or ferry, you are responsible for ensuring you arrive on time and are at the correct location for your journey. We accept no responsibility for any loss or delay resulting from your being at the wrong airport, port, or station, taking the wrong train, or alighting at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents.

13.3. The tickets must be shown or handed over upon request to a member of staff or the staff of another operator on which those tickets are valid.

13.4. Bookings involving Trains only: You must allow at least 20 minutes (or such other minimum period as we may specify) to catch a train. If you arrive after this minimum period, you may not be permitted to board the train.

14. Rail Reservations

14.1. We make rail reservations in advance but if there are insufficient First Class seats available, we will book Standard Class seats and refund you the difference. Whilst we aim to follow the routes in the itinerary it might be necessary, due to timetable variations or seat availability, to use alternative routes and/or departure times. Increasingly, trains are non-smoking, and our reservations are for non-smoking accommodation, although at busy times we may be allocated some smoking seats. We cannot request smoking seats. Prices quoted on this website are based on special fares, negotiated with our rail partners for group travel. A rail variation charge of £20 per person per service applies for travel on Eurostar or other services outside the itinerary. Changes involving sleeper services will be quoted individually.

15. Conditions of Suppliers

15.1. The services which make up your Holiday Arrangement may be provided by independent suppliers.

15.2. Those suppliers provide the services in accordance with their own terms and conditions.

15.3. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 10.6).

15.4. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

16. Financial Security

16.1. ABTOT / ATOL Booking Conditions (licensable and non-licensable cover):

Your Financial Protection. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under its ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for Planet Rail Ltd (ABTOT number 5585), (ATOL number 11962), and in the event of their insolvency, protection is provided for the following:

1. non-flight packages;
2. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK; and
3. flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under the ABTOT ATOL Franchise.

16.2. ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Planet Rail. In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT's 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

16.3. When you buy an ATOL protected flight or flight inclusive Holiday Arrangement from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

16.4. The price of our ATOL-protected Flight inclusive Packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

16.5. We, or the suppliers identified on your ATOL Certificate or holiday itinerary, will provide you with the services listed on the ATOL Certificate or itinerary (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder or supplier may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder or supplier will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder or supplier. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder or supplier, in which case you will be entitled to make a claim under ABTOT.

16.6. If we, or the suppliers identified on your ATOL certificate or holiday itinerary, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder, alternative supplier or otherwise) for reasons of insolvency, ABTOT Limited may make a payment to (or confer a benefit on) you under its scheme. You agree that in return for such a payment or benefit you assign absolutely to ABTOT Limited any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ABTOT ATOL Franchise scheme.

For further information visit the ATOL website at www.atol.org.uk or the ABTOT website https://www.abtot.com/

17. Flights

17.1. We will inform you of the identity of the carrier(s) for your booking as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

17.2. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown on our website and detailed on your Booking Confirmation are for guidance only and are subject to alteration and confirmation.

17.3. The latest timings will be shown on your tickets which will be dispatched to you approximately two weeks before departure.

17.4. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.

17.5. Any change in the identity of the carrier or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Booking Conditions.

17.6. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as a result of which we/the carrier are unable to offer you a suitable alternative, the provisions of clause 9 ("Changes and cancellation by us") will apply.

18. Excursions & Activities

18.1. We may provide you with information (on our website and/or when you are on Holiday Arrangement) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us.

18.2. The services are provided by local operators or third parties who are independent of us. These services do not form part of your contract with us, even if we recommend specific operators or assist in booking. We accept no liability for these activities or excursions. We cannot guarantee the accuracy of information regarding these activities or excursions, or about the areas you are visiting, unless it concerns services forming part of your contract. If any non-contractual activities on our website are crucial to your holiday enjoyment, please inform us immediately for the latest information. If we learn of significant changes to area information or external activities that might affect your booking decision, we will inform you at the time of booking.

19. Travel Advice

19.1. Prior to your travel, you must check, understand and accept the Foreign, Commonwealth & Development Office (FCDO) travel advice that may be in place from time to time relating to your chosen destination, including where there may be additional requirements on you upon your return to the UK (or in destination), such as quarantine in the event of an epidemic or pandemic. You accept all risks associated with travel against FCDO advice.

19.2. For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.

19.3. Where you are choosing to travel to a destination subject to the FCDO advisory against nonessential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in clause 8 of these Booking Conditions - you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel.

20. Data Protection

20.1. In order for us to process your booking we will need to use personal information for you and the others attending your booking. Personal information may include your name, address, phone number, email address, passport number and other sensitive information such as medical, dietary or other special requirements. We will pass this information to the suppliers of your travel arrangements. We will also pass your information to public authorities who require it by law in the process of booking your travel arrangements. We will process your personal data in accordance with our Privacy Policy.

20.2. Click here to find out more about our Privacy Policy.

21. Website Accuracy

21.1. Please note, the information and prices shown on this website may have changed by the time you come to book your Holiday Arrangement. Although we will use reasonable efforts to ensure that the information on this website is correct at the time of being published, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Whilst every effort is made to ensure the accuracy of the website and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen Holiday Arrangement (including the price) with us at the time of booking.

21.2. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. All such rights are reserved.

21.3. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.